Set the Goal: Analyze your goal. Define the purpose and the role of the Chatbot in business. At the same time also keep in mind what users would expect from you.
•Response: The response should not sound robotic. Use AI and NLP to make text and voice-based responses sound more human and easy to understand.
•Technology: Try to explore suitable tools and frameworks. Some of the ecommerce mobile app development company in USA would choose Python Programming language, Pandas, SpaCy, Twilio, Viber, Hangouts, etc for developing a Chatbot.
•Development: For Script development understanding of business is very much required. It comprises multiple steps:
Testing : Continuous testing to find out any errors or possible changes that are required for smooth functioning. Regular testing after release in the market to review and make any changes.
Analysis: Continuously evaluating and updating based on the feedback from the users.
This entire process can be a bit expensive and therefore careful planning is required. The type of Bot use needed, the technology involved, features, etc are also some of the things that you need to keep in mind while designing one.